Privacy Policy — star75

1. Introduction

This Privacy Policy ("Policy") describes how star75 ("we", "us", "our") collects, uses, stores, and shares personal information when you access or use the star75 online gaming platform available at https://star75.biz (the "Platform"). It also explains the rights you hold in relation to your personal data and how you may exercise those rights.

By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must not use the Platform. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards. We review and update this Policy periodically. Where changes are material, we will notify registered players via the contact details associated with their account before the revised Policy takes effect.

2. Who We Are

star75 is an online gaming platform serving players in Bangladesh, offering cricket betting, live casino games, premium slots, sports wagering, and crash games. For the purposes of this Policy, star75 is the data controller — meaning we determine the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data rights, you may contact us at any time using the details set out in Section 16 of this Policy. All data-related enquiries are handled by our dedicated support team, with oversight from senior management.

3. Data We Collect

The personal data we collect falls into the following categories. We collect only data that is necessary and proportionate to the purpose for which it is processed.

3.1 Identity and Registration Data

When you register an account on star75, we collect: your full legal name, date of birth, gender (optional), nationality, and the username and password you choose. This data is required to create and manage your account and to verify that you meet the minimum age requirement of 18 years.

3.2 Contact Data

We collect your Bangladeshi mobile number and, where provided, your email address. These are used for account verification, two-step authentication, withdrawal confirmations, and support communications. We may also collect your residential address for KYC and responsible gaming purposes.

3.3 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, we may collect and store copies of government-issued identification documents (National Identity Card, passport, or driving licence), proof of address documents, and — where requested — a selfie photograph. These documents are used solely for identity verification and anti-money laundering checks.

3.4 Financial and Transaction Data

We collect records of all deposits, withdrawals, and wagering transactions made through your account, including payment method details (such as your registered bKash or Nagad number), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers; payment card data is processed directly by our PCI-compliant payment partners.

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, session timestamps, and referring URL. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3.6 Behavioural and Gaming Data

We record your gaming activity on the Platform, including games played, bet amounts and frequencies, win/loss outcomes, session durations, and responsible gaming tool usage. This data is used to fulfil our contractual obligations to you, to detect problem gambling patterns, and to comply with responsible gaming requirements.

3.7 Communications Data

We retain records of communications between you and star75 support staff, including live chat transcripts, emails, and support ticket content. These records are used for quality assurance, dispute resolution, and compliance purposes.

3.8 Marketing Preferences

Where you have provided consent to receive promotional communications, we record that consent and your stated marketing preferences. You may update or withdraw marketing consent at any time by contacting our support team.

4. How We Collect Your Data

star75 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically — through cookies, server logs, and similar tracking technologies when you access and interact with the Platform (see Section 9 for full details).
• From payment providers — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank partners may share transaction confirmation data with us to reconcile deposits and withdrawals processed through their networks.
• From identity verification partners — third-party KYC service providers may return verified identity status and document authenticity results to us as part of the verification workflow.
• From fraud prevention services — we may receive risk signals or flagging information from fraud detection partners who analyse device fingerprints, IP reputation, and behavioural anomalies.

5. How We Use Your Data

The table below summarises the primary purposes for which star75 processes your personal data and the corresponding legal basis for each purpose.

Where star75 relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment and are satisfied that our interests are not overridden by your rights and freedoms. You may request details of any such assessment by contacting us at [email protected].

6. Legal Basis for Processing

star75 processes personal data under the following legal bases:

7. Sharing Your Data

star75 does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

7.1 Payment Service Providers

We share transaction-relevant data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — for the sole purpose of processing your deposits and withdrawals. Each payment partner operates under its own privacy policy and is responsible for data processed within its own systems.

7.2 Identity Verification Partners

We may share identity documents and personal details with KYC and age verification service providers to fulfil our legal obligations. These providers are contractually bound to use your data solely for verification purposes and to maintain appropriate security standards.

7.3 Fraud Prevention and Security Services

Technical and behavioural data may be shared with fraud detection partners who help us identify and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activities. These partners operate as data processors under our instruction.

7.4 Game Providers

When you play games provided by third-party studios — such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, Spribe, or Ezugi — your session data, bet history, and account identifiers may be transmitted to those providers for the purpose of game delivery, RNG certification, and dispute resolution. Game providers act as independent data controllers for data processed within their own game environments.

7.5 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, courts, regulators, or other government authorities where we are required to do so by law, court order, or where we determine in good faith that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the relevant successor entity. We will notify affected players via their registered contact details prior to any such transfer taking effect and will ensure the receiving entity is bound by terms no less protective than this Policy.

8. Data Retention

star75 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including our contractual obligations to you and our legal obligations under applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support and communications records: Retained for three years from the date of the relevant communication.
• Technical and behavioural data: Retained for up to 24 months from collection, unless required for longer periods for fraud investigation or legal proceedings.
• Marketing consent records: Retained for the duration of your account plus three years following account closure, as evidence of valid consent.

After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for analytical and business planning purposes.

9. Cookies & Tracking Technologies

star75 uses cookies and similar technologies (including web beacons and local storage) to operate and improve the Platform. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential to provide you with the Platform and cannot be switched off. They include session authentication cookies, security tokens, and load-balancing cookies. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences — such as your last selected payment method or preferred language setting — to improve your experience. They do not track you across other websites.
• Analytics Cookies: We use analytics tools to understand how players use the Platform, which pages are visited most frequently, and where technical errors occur. Analytics data is aggregated and does not identify you personally. You may opt out of analytics cookies by contacting our support team.
• Fraud Prevention Cookies: Certain cookies and device fingerprinting technologies are used by our fraud prevention partners to detect and prevent account takeover, bonus abuse, and money laundering. These are treated as strictly necessary for platform security purposes.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may prevent you from logging in or using core features of the Platform. Disabling optional cookies will not affect your ability to play games or manage your account.

10. Your Data Rights

Subject to applicable law and certain legitimate limitations, you have the following rights in relation to your personal data held by star75:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed. We will respond within 30 days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may also update certain details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. We will comply unless retention is required by law (for example, AML record-keeping obligations).
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances — for example, while we investigate the accuracy of data you have disputed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us as described in Section 16. We may ask you to verify your identity before processing your request. There is no charge for exercising your data rights, except in cases of manifestly unfounded or excessive requests, where we reserve the right to charge a reasonable administrative fee or decline the request.

11. Children's Privacy

The star75 Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been registered by, or personal data has been submitted by, a person under 18, we will immediately close the account, void any associated balances, and securely delete all personal data associated with the underage registration.

If you are a parent or guardian and you believe that your child has registered an account on star75, please contact us immediately at [email protected] with details of the account in question. We will investigate and act within 48 hours of receiving the notification.

12. Data Security

star75 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including KYC documents, payment identifiers, and authentication credentials.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their specific role.
• Regular security vulnerability assessments and penetration testing of the Platform infrastructure.
• Two-step verification available to all players for account login and withdrawal confirmation.
• Automated fraud detection and anomaly monitoring across all account activity in real time.
• Staff training on data protection obligations and information security best practices.

No method of data transmission or storage is completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players without undue delay.

13. International Data Transfers

star75 operates primarily within the Bangladesh market. However, certain service providers — including game studios, fraud detection partners, and cloud infrastructure providers — may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that impose obligations equivalent to the protections described in this Policy.

By using the star75 Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. We will always ensure that such transfers are conducted securely and that receiving parties maintain data protection standards consistent with this Policy.

14. Third-Party Links

The star75 Platform may contain links to third-party websites or services — for example, the websites of game studios or payment providers. This Policy does not apply to any third-party website or service. We encourage you to review the privacy policy of any third-party site you visit via a link from the star75 Platform. star75 is not responsible for the privacy practices, content, or security of any third-party website.

15. Changes to This Policy

star75 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we use it, or the rights available to you — we will provide at least 14 days' advance notice by publishing the revised Policy on this page with a new "Last Updated" date and by notifying registered players via the contact details associated with their account.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We recommend that you review this Policy periodically to stay informed of how we protect your personal information.

16. Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how star75 handles your personal data, please contact us through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat widget on the star75 Platform.
• Support Hours: 24 hours a day, 365 days a year, Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered account username and a clear description of your request. We may ask for additional information to verify your identity before processing the request.

This Privacy Policy was last reviewed and updated on 1 January 2026. By using the star75 Platform after this date, you confirm your acknowledgement of this Policy in full. star75 encourages all players to review this Policy periodically. Responsible gaming applies to all use of this Platform. Players must be 18 years of age or older.